Playbooks, field notes, and practical guidance on Process, EOS®, and building teams that actually execute — from 25 years in the trenches.
PlaybookBuilder was selected to be an official licensee of EOS Worldwide. What does that
Most SOPs get written once and never read again. Here's how to write one your team actually uses.
If your business can't run without you, you don't own a company. You own a job. Here's the fix.
The component that trips up more EOS teams than any other. What it means and how to get it done.
Creative process feels un-documentable, but the judgment behind your best work is teachable.
Playbooks for professional services capture the judgment trapped in senior heads, teach the method, and make one...
Playbooks for distributors fix warehouse and counter turnover and onboarding at scale.
Playbooks for home services put mobile video and checklists in every technician's pocket, cut turnover ramp time, and...
Your company already has a process champion doing knowledge transfer without the title.
A consultant builds your process and leaves.
Process is the ghost in most org charts.
ChatGPT for process documentation writes a flawless description of a job it's never done.
AI commoditizes execution, so what your people know is the one thing it can't copy.
Using AI to draft your SOPs gets you a flawless description of a job it's never done.
AI can write a flawless manual in minutes but can't know how your business runs.
Measuring process adoption means tracking leading indicators, not just lagging ones.
Why employees leave usually comes down to being thrown in without support.
Want to get employees to use playbooks instead of ignoring them? Put them where the work happens, deliver by text,...
Process and retention are tied together tighter than most owners think.
Change management for small business isn't a corporate binder.
Software adoption stalls when you wait for people to opt in.
To reduce employee turnover, fix the first 90 days.
Documentation is storage.
Escaping the owner's trap starts with a hard truth: you didn't build a system, you became one.
To onboard remote employees without losing the culture, stop relying on hallway osmosis.
A business that runs without you isn't passive income.
Digital onboarding gives every new hire a strong, consistent first week that doesn't depend on who had a free afternoon that day.
Delegating and the work comes back worse? Here's how to delegate without losing quality: capture the knowledge first,...
Most onboarding is a scramble that depends on who has time.
Trying to systemize your business all at once always fails.
New-hire ramp time is one of the most expensive costs nobody measures.
Nobody reads the SOP, they watch someone who knows.
Process is the EOS component clients stall on.
Real succession planning starts with documentation.
Your subject matter expert can't write the playbook alone.
A plain guide to the six key components of EOS: Vision, People, Data, Issues, Process, and Traction, plus why Process...
Weak onboarding drives out your best new hires before month six.
The most common SOP mistakes have nothing to do with grammar.
Documented is not the finish line.
Knowledge management for small business doesn't need enterprise software.
A guide to standard operating procedures for growing companies: what an SOP is and isn't, why storage isn't transfer,...
An EOS Process Component checklist that takes your team from naming core processes to documented and Followed By All,...
When a key employee quits, a library leaves with them.
You don't need a quarter or a consultant to build a playbook.
The Process Component stalls more EOS teams than any other.
Undocumented processes never send an invoice, but you're paying for them.
Business playbook vs SOP: an SOP is a document, a playbook is a system that transfers knowledge.
EOS asks for core processes, not a mountain of procedures.
Tribal knowledge is the 80 percent of what your company knows that lives only in people's heads.
A great company playbook isn't a folder of PDFs, it's a system that transfers know-how.
Most EOS companies nail the meetings and Rocks but stall on the EOS Process Component.
Routinely I’ll have a conversation with an Integrator trying to tackle the infamous Process Component
Read the full article from PlaybookBuilder.
As a civilization, we are experiencing an insidious creep in time constraints, complexity, and pacing.
Political Strategist for Bill Clinton, James Carville said “it’s the economy, stupid!” in 1992 when
Ok you’re charged up. You’re ready to tackle the processes in your organization once and
Differentiation through client experience design offers you a significant advantage. Especially for highly-commoditized products and
Looking to go and grow in 2022? We can help. We’re passionate about growth mindset
Building an effective and well-adopted learning experience for your users is the goal, yes? And
Nope, the “COVID Pivot” isn’t a dance move – instead, it’s what smart businesses are doing to find new opportunities during this weird pandemic year. Learn about…
Nope, the “COVID Pivot” isn’t a dance move – instead, it’s what smart businesses are doing to find new opportunities during this weird pandemic year. Learn about…
Nope, the “COVID Pivot” isn’t a dance move – instead, it’s what smart businesses are doing to find new opportunities during this weird pandemic year. Learn about…
Nope, the “COVID Pivot” isn’t a dance move – instead, it’s what smart businesses are doing to find new opportunities during this weird pandemic year. Learn about…
Create, share, and measure your processes — and drive a Followed By All culture.
